33.001 — Shipping_Dispute Resolution and Investigation of Complaints
- Federal Agency:
- federal maritime commission
- Program Website:
- http://www.fmc.gov
- Authorization:
- Shipping Act of 1984, as amended, 46 U.S.C 40101 ; Administrative Dispute Resolution Act of 1996, 5 U.S.C 571.
- Headquarters:
- Director, Consumer Affairs & Dispute Resolution Services 800 N. Capitol St., NW, Washington, District of Columbia 20573 Email: complaints@fmc.gov Phone: (202) 523-5807 Fax: (202) 275-0059.
Program Summary and Objectives
To provide assistance to those engaged in international ocean shipping, including those making household goods shipments. Assistance may include helping locate missing cargo and helping resolve issues with respect to costs or service. To provide a forum for settling disputes between or among carriers, shippers, and ocean transportation intermediaries through the use of various means of alternative dispute resolution. To provide information to passengers seeking reimbursement of payments when dealing with cruise line issues.
Examples of Projects Funded
Not Applicable.
Program Accomplishments
Fiscal Year 2010: No Current Data Available Fiscal Year 2011: No Current Data Available Fiscal Year 2012: No Current Data Available